Complaints for The Firm Loans Insurance & Investments, Inc in Rancho Cucamonga, CA

10374 Trademark Street
Rancho Cucamonga, CA 91730 | Get Directions

(909) 476-4020

http://www.thefirmloans.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege after collecting thousands of dollars in up front fees the company fails to perform services as represented. Complainants further allege the company does not perform loan modifications in the timeframe represented fails to cancel services as requested failure to obtain loan modification on the homeownerÃ¢â‚¬â„¢s behalf at all and inability to contact the company to obtain the status of the account. Most complainants requested refunds based on misrepresentation and failure to provide services. ~~The company generally responds to some complaints by denying the allegations providing partial refunds informing customers that they are working on the cases and in most cases denying refund request.

Complaint Closing Statistics

0 complaints against The Firm Loans Insurance & Investments, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Firm Loans Insurance & Investments, Inc complaints