The Firm Loans Insurance & Investments, Inc ratings, reviews and complaints - Loan Modifications Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege after collecting thousands of dollars in up front fees the company fails to perform services as represented. Complainants further allege the company does not perform loan modifications in the timeframe represented fails to cancel services as requested failure to obtain loan modification on the homeownerÃ¢â‚¬â„¢s behalf at all and inability to contact the company to obtain the status of the account. Most complainants requested refunds based on misrepresentation and failure to provide services. ~~The company generally responds to some complaints by denying the allegations providing partial refunds informing customers that they are working on the cases and in most cases denying refund request.

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Complaint Closing Statistics

0 complaints against The Firm Loans Insurance & Investments, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

The Firm Loans Insurance & Investments, Inc provides various financial services including mortgage loans, refinancing, loan modification, foreclosure services, credit counseling, and insurance services.

Primary Contact:	Jerry McGarvey (VP Operation)
Business Started:	1/24/2007
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 01799665
Status: Surrendered

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

The Firm Real Estate

The Firm Group, Inc

The Firm Legal & Loans

The Firm Realty

The Firm, Inc.

Websites: