Complaints for The Firm Services in Lawndale, CA

15665 Hawthorne Blvd, Suite A
Lawndale, CA 90260 | Get Directions

(310) 219-4050

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints contain a pattern of allegations stating that the company misrepresents its relationship with landlords that it fails to provide services and that credit applications processed by the company were not honored by the landlords. Specifically complainants state that the lists the company provides are copies of rentals from local newspapers and that the company does not have any relationship with the landlords. One complainant a property management company alleges that this company copied their listings from the newspaper and then sold those listings to consumers. The responded to a few complaints by disputing the complaint allegations and denying refund requests. Complainants were not satisfied with the company's response. Most other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against The Firm Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Firm Services complaints