The Firm Services ratings, reviews and complaints - Rental Vacancy Listing Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints contain a pattern of allegations stating that the company misrepresents its relationship with landlords that it fails to provide services and that credit applications processed by the company were not honored by the landlords. Specifically complainants state that the lists the company provides are copies of rentals from local newspapers and that the company does not have any relationship with the landlords. One complainant a property management company alleges that this company copied their listings from the newspaper and then sold those listings to consumers. The responded to a few complaints by disputing the complaint allegations and denying refund requests. Complainants were not satisfied with the company's response. Most other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against The Firm Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a rental property service and rental locator company.

Primary Contact:	Joseph Edmonds (Manager)
Business Started:	1/1/1999
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 00975807
Status: Licensed

California law requires anyone conducting a prepaid rental listing services to be licensed by the Bureau of Real Estate with a Prepaid Rental Listing Service (PRLS). A real estate broker’s license will also satisfy this requirement. Anyone licensed to conduct such business, unless licensed as a real estate broker, must also maintain a bond in the amount of $10,000 for each location. You may check the status of a real estate broker licensee by writing to BRE, 1651 Exposition Blvd., Sacramento, CA 95815, by calling 1-877-373-4542, faxing 916-227263-8943, or visit their website at http://www.bre.ca.gov. To verify licensing as a Prepaid Rental Listing Service visit http://secure.dre.ca.gov/publicasp/prls.asp to view a current active list of PRLS licensees.

For businesses outside of CA, please check with the appropriate agency.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Companies offering rental lists either as prepaid rental services or as credit reporting services providing free lists must be licensed by the State Department of Real Estate and maintain a $2 500 bond for each of its locations. To verify licensing call: 213 620-2072. In our experience listed properties were taken directly from area newspapers were already rented did not exist or failed to meet the customer's specifications. Many were listed without the knowledge and consent of landlords. In all cases refunds were difficult to obtain in spite of promises to the contrary.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:

The Firm Agency

Firm Agency

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

The Firm Services

Complaints and Resolutions

Other Information