Complaints for The Klosk Law Group, Inc. in Torrance, CA

22811 Nandine Circle Unit B
Torrance, CA 90505 | Get Directions

(888) 606-2272

http://www.klosklaw.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege company fails to provide settlements or negotiate debts failure to respond to inquiries regarding the status of client cases and difficult obtaining refunds. Specifically complainants allege the business represents they can make settlements on debts and/or reduce interest rates on debts provide representation and assist in negotiating debts for fees but fail to obtain settlements. Many allege the company does not contact creditors at all and requests for updates or refunds are ignored.~~Company has responded to some complaints by offering partial refunds advising that settlement offers are obtained but clients refuse the settlements or stating the clients can speak to anyone about their case since no one representative is assigned to any case in particular.

Complaint Closing Statistics

0 complaints against The Klosk Law Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Klosk Law Group, Inc. complaints