Complaints for The Lucky Group, Inc. in Santa Monica, CA

1223 Wilshire Blvd., Box #C
Santa Monica, CA 90403 | Get Directions

(888) 258-3339

http://www.beachmint.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege difficulty contacting customer service billing disputes and difficulty cancelling. Some complainants allege they are unaware that they are entering into a membership that costs $29.99 monthly and have trouble reaching customer service to cancel memberships or receive credits. Others allege they are charged $29.99 although they select to skip a month of purchases per the Companies terms and agreements. ~~Company responds to complaints by apologizing for billing mistakes explaining that there was a system error which caused accounts to be charged in error although customers selected to skip a month which has been fixed and issuing credits for the error. In other cases company explains customers agree to membership enrollment and fees when they elect to place and order and the information is disclosed several places on the website and during the order process. Company also responds to customer service issues by stating they have added more individuals to their customer service team to handle increase in inquiries and also by issuing refunds and cancelling accounts.

Complaint Closing Statistics

0 complaints against The Lucky Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Lucky Group, Inc. complaints