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Reputation Report

The Lucky Group, Inc.

  966 inquiries |
Online Retailers

1223 Wilshire Blvd., Box #C
Santa Monica, CA 90403
| Get Directions

(888) 258-3339

http://www.beachmint.com

Online 24 hours 7 days a week. Customer Service Mon–Fri 7am–5pm PST.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/6/2013

Fraudulent practices by jewelmint.com and I would like a full refund

This is the most ridiculous practice I have ever seen for web sales. After purchasing 2 items from jewelmint.com, in April of 2013, I returned both items for poor quality. I received a refund, less the shipping, which was fine. However, they charged me for a membership that I never approved. They have charged me for 3 consecutive months at $29.99 each. I do not own one piece of their jewelry, but have been charged. I want a full refund for everything except my shipping.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege difficulty contacting customer service billing disputes and difficulty cancelling. Some complainants allege they are unaware that they are entering into a membership that costs $29.99 monthly and have trouble reaching customer service to cancel memberships or receive credits. Others allege they are charged $29.99 although they select to skip a month of purchases per the Companies terms and agreements. ~~Company responds to complaints by apologizing for billing mistakes explaining that there was a system error which caused accounts to be charged in error although customers selected to skip a month which has been fixed and issuing credits for the error. In other cases company explains customers agree to membership enrollment and fees when they elect to place and order and the information is disclosed several places on the website and during the order process. Company also responds to customer service issues by stating they have added more individuals to their customer service team to handle increase in inquiries and also by issuing refunds and cancelling accounts.

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Complaint Closing Statistics

0 complaints against The Lucky Group, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Formally known as BeachMint, The Lucky Group is a newly formed enterprise that merges the best of traditional media with cutting-edge technology. Our mission is to inspire, engage and entertain women who love fashion, through content, commerce and co

Primary Contact: Customer Service
Business Started: 12/31/2009
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Joining a continuity plan means you agree to the plan's sales method as long as you're a member. You'll automatically get periodic shipments of merchandise. You won't get any announcements or rejection forms before each shipment. The shipments continue until you cancel your membership.~~Sellers must give you information about the plan's terms and conditions clearly and conspicuously in their promotional materials. These terms may include; that you become a member if you accept the introductory merchandise or initial round of services unless you cancel; or that periodic delivery of merchandise or services will occur - with no further action on your part; and will continue until cancellation is received. It also must disclose a description of the merchandise or services you agree to buy say whether there's a minimum purchase and how often you'll receive the products or services. An explanation of the plan's billing procedure for each shipment or period of service must also be provided as well as the terms of the plan's refund or return policy; how and when you can cancel your membership; and the price of the goods or services if you fail to cancel including shipping and handling if applicable.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Stylemint
Jewelmint.com
Jewelmint
Shoemint
intiMINT

Websites:

Contacts:

Mike Gammarino (VP of Operations)
Josh Berman (CEO/Owner)
Service Customer
Jordan Posell (CFO)
Kelly Omatsu

Other Categories:

Addresses: