Complaints for The Shutter & Blind Factory in Orange, CA

1967 North Glassell Avenue Suite A
Orange, CA 92865 | Get Directions

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege failure to deliver orders, delays in delivery or installation, overcharging, and poor quality workmanship. Some customers complain they are delivered the wrong shutters or color and have to wait for exchange orders. The company responds to some complaints concerning delivery issues by delivering and installing customer orders. They contend that delivery dates can be estimated, but no guarantees are made as production rates may vary. In some cases, monetary settlements are offered in the form of discounts, credits or refunds. Generally, complainants were required to pay restocking and measurement fees for orders cancelled for any reason, even if they were dissatisfied with the blinds or service.

Complaint Closing Statistics

0 complaints against The Shutter & Blind Factory closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Shutter & Blind Factory complaints