The Shutter & Blind Factory ratings, reviews and complaints - Shutters Retailing

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege failure to deliver orders, delays in delivery or installation, overcharging, and poor quality workmanship. Some customers complain they are delivered the wrong shutters or color and have to wait for exchange orders. The company responds to some complaints concerning delivery issues by delivering and installing customer orders. They contend that delivery dates can be estimated, but no guarantees are made as production rates may vary. In some cases, monetary settlements are offered in the form of discounts, credits or refunds. Generally, complainants were required to pay restocking and measurement fees for orders cancelled for any reason, even if they were dissatisfied with the blinds or service.

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Complaint Closing Statistics

0 complaints against The Shutter & Blind Factory closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of custom blinds.

Primary Contact:	David Blachley (Owner)
Business Started:	6/1/1990
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Mail has been returned by the Post Office at the 1967 Glassell, Orange location for the DBA, Shutter Factory. We believe this company is still operating from the Glassell Street location, under the name of The Shutter & Blind Factory, as well as in San Diego under the names, The Shutter and Blind Factory, Durowood Inc., or Win Decor, Inc. The company's principal, David Blachley has been identified in BBB files for many years under various company names. Mr. Blachley's past companies have all developed unsatisfactory ratings due to failure to complete installations, unfullfilled contracts, undelivered orders, and failure to provide refunds. The San Diego BBB reports an unsatisfactory rating also. For the most up to date information on this company's San Diego location, contact the San Diego BBB at 858 496-2131, or visit their website at www.sandiego.bbb.org. Read and understand all contract terms and provisions before making a buying decision. Shutters manufactured by this company are considered custom orders, as they are measured and made to customer specifications. Any cancellation, or changes in the order may result in re-stocking fees or other penalties. Find out what the company's policies are on refunds, exchanges, and warranty issues before purchase. Get all verbal promises in writing. As of our last verification on August 31, 2004, we could not locate a contractor's license for this company. For the most up to date information on license status, you may call the Contractor's State License Board at (800) 321-2752, or visit their website at www.cslb.ca.gov.

Other Considerations

Mail we sent was marked refused or returned from this company. Although the company appears to be in business, we have been unable to obtain responses to complaints and/or requests for other information.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Shutter Factory

Durowood, Inc.

Diamond Coat Technology & Milling Company

21st Century Shutters

Win Decor, Inc.

Websites:
There are no additional web sites.

Contacts:

William Reed