Complaints for The Small Business Organization, LLC in Los Angeles, CA

12335 Santa Monica Blvd. Suite 339
Los Angeles, CA 90025 | Get Directions

(877) 726-4222

http://www.sbo-online.org/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company calls their business requesting verification of the telephone number and address, after which time, the complainant’s business begins receiving monthly charges on their telephone bills. Complainants find out they have been enrolled for internet services and other business programs. When complainants contact the company, they are told that the call was recorded by a third party verification service and that the charges were authorized. Other complainants allege they agreed to a free 30 day trial of the company’s services. Most complainants allege the company’s solicitation technique is misleading, offering free services or simply verifying their directory information and then placing charges on their telephone bill.

The company responds to some complaints by canceling accounts or issuing credits for the unauthorized charges. In a few cases, the company refuses to issue refunds, claiming that the call was recorded and the charges were authorized.

Complaint Closing Statistics

0 complaints against The Small Business Organization, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Small Business Organization, LLC complaints