Complaints for The Test Prep Service Kit in Temecula, CA

44789 Mumm Street
Temecula, CA 92592 | Get Directions

(888) 572-8228

http://www.testprepservices.or...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of services failure to acknowledge cancellation requests unauthorized credit or debit card charges and failure to honor their 30 day money back guarantee. Other customers claim that funding sources provided were outdated fictitious or not as advertised. Most complainants report that customer service calls and emails are not answered or that additional unauthorized credit or debit card charges are deducted from accounts without authorization.~Most customers claim that the company uses high pressure sales tactics to prevent cancellation within the 30 day period.

Complaint Closing Statistics

0 complaints against The Test Prep Service Kit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Test Prep Service Kit complaints