Complaints for The Vein Doctor in Palm Desert, CA

44300 Monterey Suite B
Palm Desert, CA 92260 | Get Directions

(760) 341-5777

http://www.theveindoctor.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges services were misrepresented. She complains she requested a laser treatment to enhance collegen, but instead received a light treatment which was presented as a laser treatment. The procedure she received was a light treatment for brown spots or discoloration of the skin. She alleges she did not have these symptoms. She also claims that she was given a hard sales pitch for cosmetics sold from the Doctor's office and advised they were important for this type of treatment. Another complainant is dissatisfied with the missed appointment charges of $100 per appointment. The complainant claims she did not miss the first appointment, she was only 20 minutes late, but the doctor refused to see her. The complainant alleges the company cancelled the second appoin, but since she did not call to reschedule, she was charged the missed appointment fee.

Complaint Closing Statistics

0 complaints against The Vein Doctor closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Vein Doctor complaints