The Vein Doctor ratings, reviews and complaints - Blood Bank Centers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges services were misrepresented. She complains she requested a laser treatment to enhance collegen, but instead received a light treatment which was presented as a laser treatment. The procedure she received was a light treatment for brown spots or discoloration of the skin. She alleges she did not have these symptoms. She also claims that she was given a hard sales pitch for cosmetics sold from the Doctor's office and advised they were important for this type of treatment. Another complainant is dissatisfied with the missed appointment charges of $100 per appointment. The complainant claims she did not miss the first appointment, she was only 20 minutes late, but the doctor refused to see her. The complainant alleges the company cancelled the second appoin, but since she did not call to reschedule, she was charged the missed appointment fee.

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Complaint Closing Statistics

0 complaints against The Vein Doctor closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is lip enhancement, eliminating facial lines and therma cool procedures.

Primary Contact:	Sanford Greenberg (Owner)
Business Started:	3/5/2001
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Vein Doctor & Cosmetic Laser Center

Websites:
There are no additional web sites.

Contacts:

Owner

Kim Greenberg (Contact)

Addresses:

11340 Mountain View Suite B-1, Loma Linda, CA, 92354

Reputation Report

The Vein Doctor

Complaints and Resolutions

Other Information