Complaints for The World of Bronzes in La Crescenta, CA

P.O. Box 8142
La Crescenta, CA 91224 | Get Directions

(800) 760-8611

http://www.worldbronzes.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company misrepresents the size or the quality of their merchandise, or that ordered items arrive defective, or are not the same item they ordered. Other customers complain of excessive shipping delays, or the company fails to ship ordered merchandise at all. In other cases, complainant’s report the company fails to acknowledge receipt of returned items, thus, they are unable to obtain refunds. Several customers report poor or inadequate customer service, or inability to contact the company at all.

The company responds to most complaints by advising complainants to check with their credit card company for a credit to their account. Some complainants disputed that the company had actually issued a refund or a credit despite advisories they had done so. Other complaints are addressed by agreements to ship orders, or offers to make exchanges or issue refunds.

Complaint Closing Statistics

0 complaints against The World of Bronzes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The World of Bronzes complaints