The World of Bronzes ratings, reviews and complaints - Online Retailers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company misrepresents the size or the quality of their merchandise, or that ordered items arrive defective, or are not the same item they ordered. Other customers complain of excessive shipping delays, or the company fails to ship ordered merchandise at all. In other cases, complainant’s report the company fails to acknowledge receipt of returned items, thus, they are unable to obtain refunds. Several customers report poor or inadequate customer service, or inability to contact the company at all.

The company responds to most complaints by advising complainants to check with their credit card company for a credit to their account. Some complainants disputed that the company had actually issued a refund or a credit despite advisories they had done so. Other complaints are addressed by agreements to ship orders, or offers to make exchanges or issue refunds.

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Complaint Closing Statistics

0 complaints against The World of Bronzes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling bronze statues.

Primary Contact:	Arthur Hamamchian (Owner)
Business Started:	10/13/2005
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Artham Products

World Bronzes

WorldBronzes.com

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Miscellaneous Products Manufacturer

Garden Fountains and Statuary Retail

Reputation Report

The World of Bronzes

Complaints and Resolutions

Other Information