Complaints for ThemeWare in Newport Beach, CA

3101 West Pacific Coast Hwy Suite 100
Newport Beach, CA 92663 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation in selling practices, and that the company omitted, or failed to make accurate disclosures regarding costs involved in becomming a virtual store owner. Customers complain they are dissatisfied with the materials received, and did not receive what they believed they bought. Other complainants allege extensive delays before the business or dissatisfaction with the length of time it took for their site to become functional. Some customers complain they were never actually operational, had no website, or received no services at all.

Complaint Closing Statistics

0 complaints against ThemeWare closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

ThemeWare complaints