ThemeWare ratings, reviews and complaints - Miscellaneous Business Opportunities

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation in selling practices, and that the company omitted, or failed to make accurate disclosures regarding costs involved in becomming a virtual store owner. Customers complain they are dissatisfied with the materials received, and did not receive what they believed they bought. Other complainants allege extensive delays before the business or dissatisfaction with the length of time it took for their site to become functional. Some customers complain they were never actually operational, had no website, or received no services at all.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against ThemeWare closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing Internet and e-commerce business opportunity services.

Primary Contact:	H. Tadayon (President)
Business Started:	1/1/1996
Social:

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Licensing

California law requires companies offering these plans to register with the California Attorney General. If the seller makes such representations, he/she must obtain a bond in an amount ranging from $50,000 to $300,000 or deposit the same amount of money into a trust account. To verify registration and bonding, contact the California Attorney General by calling toll free (800) 952-5225 or (916) 322-3360.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers e-commerce and Internet business opportunities which are advertised via infomercials nationally. By purchasing an internet toolbox for $49.95 respondents receive information which explains how to set up a virtual store. The toolbox in itself does not make the buyer a store owner. There are additional monthly fees other costs associated with actually setting up a virtual store.

We suggest you carefully review the offer, background information on the company, its principals and officers and the contract if you are required to sign one. Obtain written clarification of all verbal promises and any unclear issues. Ask for a list of others who have been successful with the system and call them to verify. Find out how many others have purchased the plan to determine if oversaturation by competitors might be a problem.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." The Bureau cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Themeware Corp.

Internet Tool Box

iPageBuilder

The Internet Toolbox Company

Websites:
There are no additional web sites.

Contacts:

Leo Tarr (Customer Service Manager)

Michelle Smith (Customer Service)

owner

Steve Olague

Tony Kwan (Technical Support)

Addresses:

P.O. Box 15162, Newport Beach, CA, 92659

2840 South Reservoir, Pomona, CA, 91766

2890 South Reservoir Street, Pomona, CA, 91766

Reputation Report

ThemeWare

Complaints and Resolutions

Other Information