Complaints for Theous Corporation in Los Angeles, CA

3250 Wilshire Blvd. Suite 809
Los Angeles, CA 90010 | Get Directions

(877) 439-1610

http://www.theous.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege they paid for resume or logo services and receive nothing in return. Some complainants allege poor quality work with logos, failure to update resumes and failure to keep promised delivery dates. A few complainants allege the company overcharges for services advertised on their website. Others allege the company fails to return phone calls and e-mails. A few report being offered a refund but failing to recieve it.

The company responds to complaints by stating they made revisions of logos many times, refunded monies and stated they called the customer to follow up on services.

Complaint Closing Statistics

0 complaints against Theous Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Theous Corporation complaints