Theous Corporation ratings, reviews and complaints - Resume Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege they paid for resume or logo services and receive nothing in return. Some complainants allege poor quality work with logos, failure to update resumes and failure to keep promised delivery dates. A few complainants allege the company overcharges for services advertised on their website. Others allege the company fails to return phone calls and e-mails. A few report being offered a refund but failing to recieve it.

The company responds to complaints by stating they made revisions of logos many times, refunded monies and stated they called the customer to follow up on services.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Theous Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is to provide high quality service to the public, such as: grant writing and web design; logo design; resume writing; search engine optimization; and 3D art services.

Primary Contact:	Max Lun (President)
Business Started:	6/9/2006
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Sophea

Websites:

www.sophea.net

Contacts:
There are no additional contacts.

Other Categories:

Website and Web Page Development Services

Reputation Report

Theous Corporation

Complaints and Resolutions

Other Information