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Ticketmaster Corporation complaints

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7060 Hollywood Blvd
Hollywood, CA 90028 | Get Directions

(800) 653-8000

http://www.ticketmaster.com

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Total Amount in Dispute:
$31,924.00

Total Amount Settled:
$4,591.00

Complaint Experience

88%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Although we have received a number of complaints against this company we feel that the number of complaints is not disproportionate to the amount of business the company transacts. Complainants allege non delivery of tickets duplicated tickets dissemination of incorrect ticket information or that internet orders are not processed. Some customers complain they incurr unauthorized credit card charges on monthly billing statements for products or services they did not order which they claim are a direct result of using the company's website. In other cases customers allege they encounter difficulty obtaining refunds the company charges previously undisclosed handling fees for cancellations or that discounts or poromotional offers are not honored. Several customers expressed dissatisfaction with the seating locations claiming the seats were described as """"best available """" Customers claim seats were actually behind the stage or view of the stage was obstructed by cables wires or other items which almost completely blocked their ability to see the event they paid for. ~~The company responds to a few complaints by issuing refunds or credits delivering tickets or stating complaints have been adjusted. Some responses offer explanations for changes in event scheduling citing reasons as beyond the control of their company. In other cases customers are directed to contact event promotors to request refunds. The company addresses complaints concerning third party promotional offers by providing direct contact information for the offer in question. The company offers explanations regarding seating complaints explaining that a computer is responsible for assigning seats to events and maintain that all sales are final.

Complaint Closing Statistics

64 complaints against Ticketmaster Corporation closed in last 3 years.

Complaints	Type of response
13	Making a full refund, as the consumer requested
0	Making a partial refund
21	Agreed to make an adjustment
0	Refusing to make an adjustment
29	Refuse to adjust, relying on terms of agreement
1	Unanswered

64 complaints against Ticketmaster Corporation

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8/17/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

8/4/2025

My grandchild tried to purchase Chris Brown tickets from Ticketmaster online. The site was not working so they called the number that was given 888-419-2738. They spoke to Kevin who is supposed to be the manager. He asked for a activation fee that was the same amount of the ticket. Requested it be sent through a cash card. This is shady and unfair please investigate Resolution Sought Refund 800 to the bank account

Company Response

8/5/2025

Hello, The party you spoke with is unaffiliated with Ticketmaster. Please contact local law enforcement for further assistance. Ticketmaster does not sell tickets over the phone. Tickets must be purchased on our website at https://www.ticketmaster.com/ or through the Mobile app. The only valid phone number for Ticketmaster is for Customer Service and that number is 800-653-8000. Sincerely, Meredith M.

6/16/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

6/9/2025

They seem to be scamming when it comes to buying tickets early. I have attempt to buy tickets 4 times using multiple payment methods and they decline them every single time. The performance isnt until October. This seems to be a repetitive nature based upon what I read for reddit. I see why all their ratings on Google are a 1.4 to 1.9 Star Rating Resolution Sought Allow consumers to buy tickets in real time and not allow scalpers, resellers or late price inflation to ruin the experience.

Company Response

6/10/2025

Hello, With the information provided, we're unable to determine why the referenced purchase attempts failed. Please reach out directly to Ticketmaster Customer Service for further assistance the next time you encounter difficulties. https://help.ticketmaster.com/hc/en-us/articles/9605825450129-How-to-Contact-Us Sincerely, Dustin S. Consumer Support Team

Customer Rebuttal

6/14/2025

Reaching out to ticket master does nothing. I will attempt another purchase

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