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Ticketmaster Corporation complaints

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7060 Hollywood Blvd
Hollywood, CA 90028 | Get Directions

(800) 653-8000

http://www.ticketmaster.com

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Total Amount in Dispute:
$38,166.00

Total Amount Settled:
$6,954.00

Complaint Experience

87%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Although we have received a number of complaints against this company we feel that the number of complaints is not disproportionate to the amount of business the company transacts. Complainants allege non delivery of tickets duplicated tickets dissemination of incorrect ticket information or that internet orders are not processed. Some customers complain they incurr unauthorized credit card charges on monthly billing statements for products or services they did not order which they claim are a direct result of using the company's website. In other cases customers allege they encounter difficulty obtaining refunds the company charges previously undisclosed handling fees for cancellations or that discounts or poromotional offers are not honored. Several customers expressed dissatisfaction with the seating locations claiming the seats were described as """"best available """" Customers claim seats were actually behind the stage or view of the stage was obstructed by cables wires or other items which almost completely blocked their ability to see the event they paid for. ~~The company responds to a few complaints by issuing refunds or credits delivering tickets or stating complaints have been adjusted. Some responses offer explanations for changes in event scheduling citing reasons as beyond the control of their company. In other cases customers are directed to contact event promotors to request refunds. The company addresses complaints concerning third party promotional offers by providing direct contact information for the offer in question. The company offers explanations regarding seating complaints explaining that a computer is responsible for assigning seats to events and maintain that all sales are final.

Complaint Closing Statistics

77 complaints against Ticketmaster Corporation closed in last 3 years.

Complaints	Type of response
15	Making a full refund, as the consumer requested
0	Making a partial refund
29	Agreed to make an adjustment
0	Refusing to make an adjustment
30	Refuse to adjust, relying on terms of agreement
3	Unanswered

77 complaints against Ticketmaster Corporation

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11/24/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $513.30 Amount Settled: $513.30

Customer Complaint

11/7/2024

My tickets were illegally transferred to2 unknown individuals. This is fraudulent. There should be protocols in place before someone can claim your tickets. I want a refund immediately. Resolution Sought Refund me

Company Response

11/8/2024

Hello, I am in receipt of your recent complaint submitted to the Business Consumer Alliance. Thank you for bringing your concerns to our attention. I apologize for the inconvenience you may have experienced. We have confirmed this event has canceled on November 4, 2024. You don't need to do a thing. We’ll issue a refund to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days, depending on your bank's processing time. Thank you for the opportunity to respond and address your concerns. Sincerely Iris G. Consumer Support Team

11/20/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $461.00 Amount Settled: $461.00

Customer Complaint

11/5/2024

My Lainey Wilson tickets were stolen from the Ticketmaster data breech. I was told that my tickets would be recovered or replaced or refunded before the event. The event was yesterday and they are still giving me the run around. I changed my password 2 days before they were stolen. Resolution Sought Refund me.

Company Response

11/6/2024

Hello, I am in receipt of your recent complaint submitted to the Business Consumer Alliance. Thank you for bringing your concerns to our attention. I apologize for the inconvenience you may have experienced. Unfortunately, we were unable to recover your tickets in time for your event. However, we have issued a full refund on order #8-15633/CH6. Please allow 5-7 business days for the funds to reach your original method of payment used. Thank you for the opportunity to respond and address your concerns. Sincerely Iris G. Consumer Support Team

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