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Ticketmaster Corporation complaints

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7060 Hollywood Blvd
Hollywood, CA 90028 | Get Directions

(800) 653-8000

http://www.ticketmaster.com

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Total Amount in Dispute:
$28,420.00

Total Amount Settled:
$2,887.00

Complaint Experience

89%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Although we have received a number of complaints against this company we feel that the number of complaints is not disproportionate to the amount of business the company transacts. Complainants allege non delivery of tickets duplicated tickets dissemination of incorrect ticket information or that internet orders are not processed. Some customers complain they incurr unauthorized credit card charges on monthly billing statements for products or services they did not order which they claim are a direct result of using the company's website. In other cases customers allege they encounter difficulty obtaining refunds the company charges previously undisclosed handling fees for cancellations or that discounts or poromotional offers are not honored. Several customers expressed dissatisfaction with the seating locations claiming the seats were described as """"best available """" Customers claim seats were actually behind the stage or view of the stage was obstructed by cables wires or other items which almost completely blocked their ability to see the event they paid for. ~~The company responds to a few complaints by issuing refunds or credits delivering tickets or stating complaints have been adjusted. Some responses offer explanations for changes in event scheduling citing reasons as beyond the control of their company. In other cases customers are directed to contact event promotors to request refunds. The company addresses complaints concerning third party promotional offers by providing direct contact information for the offer in question. The company offers explanations regarding seating complaints explaining that a computer is responsible for assigning seats to events and maintain that all sales are final.

Complaint Closing Statistics

55 complaints against Ticketmaster Corporation closed in last 3 years.

Complaints	Type of response
10	Making a full refund, as the consumer requested
0	Making a partial refund
19	Agreed to make an adjustment
0	Refusing to make an adjustment
26	Refuse to adjust, relying on terms of agreement
0	Unanswered

55 complaints against Ticketmaster Corporation

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9/18/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

9/4/2025

My tickets were sold for 1/3 of their value. I inputted my desired value for $400 per ticket and below was an option to sell tickets NOW for $397, so I agreed since it was so closed to my desired price. However almost immediately after, it came to my attention my tickets were sold for $150-180 each which was never mentioned anywhere, totaling $397 for all 3. Now I see it being sold for $404 each. They refuse to refund the tickets or give me any accommodation, leaving me with a $900 loss. Set up to mislead the seller into selling their ticket for a fraction of what they're worth Resolution Sought I would like a refund for the tickets or tickets of equal value to be given

Company Response

9/5/2025

Hello, I am in receipt of your recent complaint submitted to the Business Consumer Alliance. Thank you for bringing your concerns to our attention. Ticketmaster does not warrant that resale will always be available, as resale may be disabled for the event per the wishes of the event organizer, or resale could be prohibited for tickets due to restrictions on the method of delivery. Resale options may be turned off or turned on at any time at the Event Organizer’s discretion. After further review, we have confirmed you sold your tickets via Sell Instantly. Offers are received from trusted, independent third parties. Ticketmaster is not involved in creating the offers presented or purchasing the tickets when offers are accepted. Once tickets have been sold, we are unable to cancel the listing. The opportunity to sell your tickets instantly will vary depending on the event. We can’t guarantee that another offer will be made before your event if you don’t accept it during the review process. When the tickets you listed sold, they became the property of the buyer. You do not regain possession of the tickets unless the buyer requests a refund within a refund window if applicable. Thank you for the opportunity to respond and address your concerns. Sincerely, Consumer Support Team

8/17/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

8/4/2025

My grandchild tried to purchase Chris Brown tickets from Ticketmaster online. The site was not working so they called the number that was given 888-419-2738. They spoke to Kevin who is supposed to be the manager. He asked for a activation fee that was the same amount of the ticket. Requested it be sent through a cash card. This is shady and unfair please investigate Resolution Sought Refund 800 to the bank account

Company Response

8/5/2025

Hello, The party you spoke with is unaffiliated with Ticketmaster. Please contact local law enforcement for further assistance. Ticketmaster does not sell tickets over the phone. Tickets must be purchased on our website at https://www.ticketmaster.com/ or through the Mobile app. The only valid phone number for Ticketmaster is for Customer Service and that number is 800-653-8000. Sincerely, Meredith M.

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