Total Amount in Dispute:
$43,170.00
Total Amount Settled:
$6,539.00
Complaint Experience
83%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Although we have received a number of complaints against this company we feel that the number of complaints is not disproportionate to the amount of business the company transacts. Complainants allege non delivery of tickets duplicated tickets dissemination of incorrect ticket information or that internet orders are not processed. Some customers complain they incurr unauthorized credit card charges on monthly billing statements for products or services they did not order which they claim are a direct result of using the company's website. In other cases customers allege they encounter difficulty obtaining refunds the company charges previously undisclosed handling fees for cancellations or that discounts or poromotional offers are not honored. Several customers expressed dissatisfaction with the seating locations claiming the seats were described as """"best available """" Customers claim seats were actually behind the stage or view of the stage was obstructed by cables wires or other items which almost completely blocked their ability to see the event they paid for. ~~The company responds to a few complaints by issuing refunds or credits delivering tickets or stating complaints have been adjusted. Some responses offer explanations for changes in event scheduling citing reasons as beyond the control of their company. In other cases customers are directed to contact event promotors to request refunds. The company addresses complaints concerning third party promotional offers by providing direct contact information for the offer in question. The company offers explanations regarding seating complaints explaining that a computer is responsible for assigning seats to events and maintain that all sales are final.
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