Complaints for Tickets.com, LLC in Costa Mesa, CA

535 Anton Boulevard, Suite 250
Costa Mesa, CA 92626 | Get Directions

(714) 327-5400

http://www.tickets.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege tickets they purchase are delivered late are not for the correct times and dates originally ordered or that when event dates change and they are unable to attend on the re-schedule date the company fails to issue refunds. Some customers complain of difficulty obtaining refunds or exchanges for tickets sent in error. The company responds to most complaints by offering explanations on their policies and procedures issuing refunds or offering compromise settlements. Some complaints are closed as disputed meaning the customers were not satisfied with the company's responses.

Complaint Closing Statistics

0 complaints against Tickets.com, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Tickets.com, LLC complaints