Tickets.com, LLC ratings, reviews and complaints - Event Ticket Sellers and Brokers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege tickets they purchase are delivered late are not for the correct times and dates originally ordered or that when event dates change and they are unable to attend on the re-schedule date the company fails to issue refunds. Some customers complain of difficulty obtaining refunds or exchanges for tickets sent in error. The company responds to most complaints by offering explanations on their policies and procedures issuing refunds or offering compromise settlements. Some complaints are closed as disputed meaning the customers were not satisfied with the company's responses.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Tickets.com, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides ticket services for sports and entertainment services on the Internet - Computer programs for Buying and Selling Tickets.

Primary Contact:	Joe Choti (President & CEO)
Business Started:	6/6/1996
Social:

Interested in Tickets.com, LLC?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

TDC Tickets Holdings, LLC

Tickets.com Holding, LLC

Tickets.com Services, LLC

Tickets.Com , Inc.

Websites:
There are no additional web sites.

Contacts:

Tickets.Com

Other Categories:

Entertainment Services

Addresses:

555 Anton Blvd 11th Floor, Costa Mesa, CA, 92626-7168

Reputation Report

Tickets.com, LLC

Complaints and Resolutions

Other Information