Complaints for Time Factor in Ontario, CA - 100035337

2060 East Francis Street
Ontario, CA 91761 | Get Directions

(909) 930-3060

http://www.timefactor.tv

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that the company failed to respond to telephone calls or correspondence regarding cancellation or billing. Some complained that despite cancelling they continued to receive charges. Others complained that they did not realize that by ordering the free trial offer that they would be obligated to subsequent shipments.

The company responds to some complaints by stating that after the first auto-shipment has been processed they can cancel from the program before the next shipment is due and that they do cancel customers from their our auto-shipment program once their obligation for that first auto-shipment had been met. The company also responds by offering to provide refunds for unused product, less shipping and handling.

Complaint Closing Statistics

0 complaints against Time Factor closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Time Factor complaints