Complaints for Titan Business Solutions in Universal City, CA

10 Universal City Plaza Suite 2000
Universal City, CA 91608 | Get Directions

(888) 669-6695

http://www.billfromhome.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The company has a pattern of complaints alleging misrepresentation and dissatisfaction with services. Some complainants reported receiving physician listings that were outdated, incorrect, or out of the service area. Others alleged difficulty contacting the company for customer service issues. Some complainants alleged they did not receive the marketing services; the software was difficult to understand, or they claimed verbal representations were made which promised clients or refunds. The company generally responded to complaints by denying refunds to customers who signed its non-refundable licensing agreement. Refunds were offered to some complainants under the condition that the merchandise was returned in good condition. To complaints regarding failure to deliver marketing services, the company explained that services commence upon receipt of its signed agreement. A few complaints were closed as disputed; the customers were not satisfied with the company's response. Several complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Titan Business Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Titan Business Solutions complaints