Titan Business Solutions ratings, reviews and complaints - Work-At-Home Business Opportunities

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The company has a pattern of complaints alleging misrepresentation and dissatisfaction with services. Some complainants reported receiving physician listings that were outdated, incorrect, or out of the service area. Others alleged difficulty contacting the company for customer service issues. Some complainants alleged they did not receive the marketing services; the software was difficult to understand, or they claimed verbal representations were made which promised clients or refunds. The company generally responded to complaints by denying refunds to customers who signed its non-refundable licensing agreement. Refunds were offered to some complainants under the condition that the merchandise was returned in good condition. To complaints regarding failure to deliver marketing services, the company explained that services commence upon receipt of its signed agreement. A few complaints were closed as disputed; the customers were not satisfied with the company's response. Several complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Titan Business Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling medical billing software which includes software programs, training materials, customer service and technical support.

Primary Contact:	Scott Ford (President/CEO)
Business Started:	9/1/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On April 3, 2000, the company supplied our office with copies of their materials and advertisements. Although the company's advertising makes earning claims stating potential for great income, the company's registration agreement states, in pertinent part, that they do not guarantee income, offer territories, or furnish clients. When considering offers of this nature, we suggest you carefully review the offer including the contract, refund and cancellation policies. Remember, any income you derive from a medical billing business will depend on your knowledge of medical billing and your ability to obtain clients.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

10061 Riverside Drive Suite 834, Toluca Lake, CA, 91602

Reputation Report

Titan Business Solutions

Complaints and Resolutions

Other Information