Complaints for Titan Imports in Monterey Park, CA

290 Bloom Drive
Monterey Park, CA 91755 | Get Directions

(626) 872-7613

http://www.gamesfantasy.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of shipping related problems. Customers complain the company sends incorrect items defective merchandise or in some cases ships used products. Some complainants allege they are charged restocking fees when they attempt to return incorrect or defective merchandise. Others report items are not shipped at all and they are unable to contact anyone at the company to request a refund or credit.~~The company responds to all complaints by issuing credits or refunds or authorizing merchandise exchanges. In some cases customers disputed the charges with their credit card issuer and received refunds in the form of chargebacks to the company.

Complaint Closing Statistics

0 complaints against Titan Imports closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Titan Imports complaints