190 inquiries | Paintball Games Supplies
(626) 872-7613
http://www.gamesfantasy.com
Company Rating
AAA
Customer Reviews
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege a variety of shipping related problems. Customers complain the company sends incorrect items defective merchandise or in some cases ships used products. Some complainants allege they are charged restocking fees when they attempt to return incorrect or defective merchandise. Others report items are not shipped at all and they are unable to contact anyone at the company to request a refund or credit.~~The company responds to all complaints by issuing credits or refunds or authorizing merchandise exchanges. In some cases customers disputed the charges with their credit card issuer and received refunds in the form of chargebacks to the company.
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Company Info
This company's business is selling animations, DVD's, CD's and accessories.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle. ~~Merchants who violate the Rule can be sued by the FTC for injunctive relief monetary civil penalties of up to $11 000 per violation (any time during the five years preceding the filing of the complaint) and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws.~
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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