Complaints for Today's Verticals in Temecula, CA

43154 Via Dos Pecos Suite A
Temecula, CA 92590 | Get Directions

(951) 695-5100

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants reportedly experience delays in receiving window coverings, or difficulty scheduling repairs. Some complainants allege installations were only partially completed, and they are unable to re-schedule service calls to complete their orders. A few complainants allege, blinds are delivered inoperable or defective. These complainants reportedly encounter difficulties obtaining repalcements or repairs. The company responds to some delivery complaints by specifying a time and date for delivery, or by completing deliveries. In some cases, exchanges or repairs are made. A few complaints are closed as unresolved, meaning the complainants are not satisfied with the company's response. Most complaints are unanswered.

Complaint Closing Statistics

0 complaints against Today's Verticals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Today's Verticals complaints