Today's Verticals ratings, reviews and complaints - Blinds Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants reportedly experience delays in receiving window coverings, or difficulty scheduling repairs. Some complainants allege installations were only partially completed, and they are unable to re-schedule service calls to complete their orders. A few complainants allege, blinds are delivered inoperable or defective. These complainants reportedly encounter difficulties obtaining repalcements or repairs. The company responds to some delivery complaints by specifying a time and date for delivery, or by completing deliveries. In some cases, exchanges or repairs are made. A few complaints are closed as unresolved, meaning the complainants are not satisfied with the company's response. Most complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Today's Verticals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale and installation of window coverings.

Primary Contact:	Chaz Hilton (Owner)
Business Started:	1/1/1984
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Today Verticals

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

1215 Columbia Avenue Suite C 2, Riverside, CA, 92507

Reputation Report

Today's Verticals

Complaints and Resolutions

Other Information