Complaints for Top Golf, Inc. in Hemet, CA - 13147769

3337 West Florida #124
Hemet, CA 92545 | Get Directions

(951) 487-1906

http://www.4topgolf.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege delays with delivery or dissatisfaction with the quality of the trainer. Specifically, the Golf Trainers did not work as represented or are defective. One complainant states no contract was provided for the exclusive territory and phone calls and emails are not returned. The company responds to some complaints by denying refunds based on their contract. Specifically, the company states the customer has a two week trial period to evaluate the product and the opportunity to own their own territory. Customers are given the option to order additional trainers after the trial period and there are no refunds after delivery. The trainer has a one year warranty for repairs. The company did issue a refund to one complainant. A few complaints are closed as disputed; customers were not satisfied with the company's response. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Top Golf, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Top Golf, Inc. complaints