Top Golf, Inc. ratings, reviews and complaints - Telemarketing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege delays with delivery or dissatisfaction with the quality of the trainer. Specifically, the Golf Trainers did not work as represented or are defective. One complainant states no contract was provided for the exclusive territory and phone calls and emails are not returned. The company responds to some complaints by denying refunds based on their contract. Specifically, the company states the customer has a two week trial period to evaluate the product and the opportunity to own their own territory. Customers are given the option to order additional trainers after the trial period and there are no refunds after delivery. The trainer has a one year warranty for repairs. The company did issue a refund to one complainant. A few complaints are closed as disputed; customers were not satisfied with the company's response. Most complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Top Golf, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's buisness is golf equipment and supplies.

Primary Contact:	Gary Wickman (Vice President)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On November 26, 2001, we verified that this company is not registered with the California Attorney General to offer a business opportunity. If a company charges more than a $500.00 investment within a six month period, the company may be required to register with the California Attorney General. You may choose to verify registration requirements as a Seller Assisted Marketing Plan by calling 619 645 2051. Before making a decision, consult a trusted business advisor. On April 4, 2002, the company sent an email stating they will be filing Chapter 11 bankruptucy due to declining sales. The company claims they are downsizing their operations, moving to Hemet and will have the ability to send out product and supporting items for approximately 60 days. Product that has not been shipped out will be sent and repairs will be provided. Refund requests will be processed through the court.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

TopGolf

Tru-Putt Trainer

Ultimate Power Trainer

Chameleon Golf Bag

Websites:
There are no additional web sites.

Contacts:

Owner

Addresses:

769 San Jacinto Avenue, Suite 1, San Jacinto, CA, 92583

Reputation Report

Top Golf, Inc.

Complaints and Resolutions

Other Information