Complaints for TopSpin Media, Inc. in Santa Monica, CA

1538 20th Street 1st Floor
Santa Monica, CA 90404 | Get Directions

http://www.topspinmedia.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a pattern of allegations relating to delivery refund and billing issues. Some complainants report they purchase concert tickets but later learn the event has been canceled or postponed and they experience difficulties with refund requests. Other complainants allege the company fails to ship orders provides false information concerning order delivery and refund status; and sells and bills for items that are out of stock.~~The company responds to most complaints by shipping ordered merchandise providing tracking numbers for undelivered or late orders or advises customers waiting for out of stock orders that they may have a refund if they do not want to wait.

Complaint Closing Statistics

0 complaints against TopSpin Media, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

TopSpin Media, Inc. complaints