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Reputation Report

TopSpin Media, Inc.

  172 inquiries |
Internet Advertising Services

1538 20th Street 1st Floor
Santa Monica, CA 90404
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http://www.topspinmedia.com

Contact us for our business hours: (310) 421-2422

Company Rating

AAA

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege a pattern of allegations relating to delivery refund and billing issues. Some complainants report they purchase concert tickets but later learn the event has been canceled or postponed and they experience difficulties with refund requests. Other complainants allege the company fails to ship orders provides false information concerning order delivery and refund status; and sells and bills for items that are out of stock.~~The company responds to most complaints by shipping ordered merchandise providing tracking numbers for undelivered or late orders or advises customers waiting for out of stock orders that they may have a refund if they do not want to wait.

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Complaint Closing Statistics

0 complaints against TopSpin Media, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

TopSpin Media, Inc. provide artists marketing software designed to promote their music, and films. We are a technology focused direct-to-fan sales and marketing.

Primary Contact: Ian Rogers (CEO)
Business Started: 1/24/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle. ~~Merchants who violate the Rule can be sued by the FTC for injunctive relief monetary civil penalties of up to $11 000 per violation (any time during the five years preceding the filing of the complaint) and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws.~

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Miranda Degnan (Customer Support)
Bill Thompson