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Toros Roofing complaints

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1018 Martinstein Avenue
Bay Shore, NY 11706-2736 | Get Directions

(934) 500-2146

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Total Amount in Dispute:
$1,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Toros Roofing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Toros Roofing

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1/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

12/22/2023

I called Toro roofing because I had significant leaking in my kitchen. He charged me $1600.00 a seal a small area. The next week it rained I had the same issues . Every time it rain there is major leaking as if the issues was never addresses. I called Nick a million times to come out and address the issues no response up till now. I'm not rich I'm a widow trying my best. Resolution Sought I would like my money back, so I can properly fix my roof. ick should be locked up because he is preying on the community.

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