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Toros Roofing complaints

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1018 Martinstein Avenue
Bay Shore, NY 11706-2736 | Get Directions

(934) 500-2146

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Total Amount in Dispute:
$7,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Toros Roofing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Toros Roofing

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1/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

12/22/2023

I called Toro roofing because I had significant leaking in my kitchen. He charged me $1600.00 a seal a small area. The next week it rained I had the same issues . Every time it rain there is major leaking as if the issues was never addresses. I called Nick a million times to come out and address the issues no response up till now. I'm not rich I'm a widow trying my best. Resolution Sought I would like my money back, so I can properly fix my roof. ick should be locked up because he is preying on the community.

10/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

9/27/2022

My roof was deteriorating and required repairing. I got a couple of quotes and Nick's quote was better than the other quote. He then talked a ton about his mother being dead, and I felt his pain. I lost my mother a few years ago, and it's pretty rough. A few days later, he arrived and took a look at my roof. He pointed out all of the issues. He gave me a quote of $6500 cash upfront for the repair. He tarred the roof and didn't use any tar mats. My Dad even told him not to repair the roof yet because it was going to rain shortly. However, Nick insisted on repairing the roof anyway. About 36 hours later, it rained and the "not so fully dry tar" started to slide towards the back-end of the roof. I was truly disappointed because he did a very poor job. His crap job became even more obvious when there were leaks visible at certain parts of the top floor about a few weeks later. All I have to say is that I'd avoid doing business with this guy. Find a more reliable roofer because Toros Roofing of NYC did the worst roofing I have ever seen in my life. BTW, Nick hasn't even given my receipt yet. It's been five weeks Nick! I get that you are grieving, but it only takes a minute. We called you numerous times, and you refuse to pick up the phone. At this point, you lied and cheated us in the middle of a recession. Shame on you, Nick. Resolution Sought Repair the roof properly or give us a full refund.

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