Complaints for Total Call International, Inc. in Gardena, CA

1411 West 190th Street, Suite 700
Gardena, CA 90248 | Get Directions

(310) 818-4300

http://www.totalcallusa.com

Monday - Friday: 6:00am - 8:00pm
Saturday: 8:00am - 1:00pm

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of billing and service related complaints. Some complainants report that calls are sometimes disconnected with out being prompted or increments of time disappear from their cards. Other customers complain they are charged for calls not connected or that the advertised number of minutes are not actually on the card. Some customers complain the company fails to follow through on posting credits or refunds or they are unable to speak with anyone able to resolve billing issues. In some cases complainants are retailers who sell the cards alleging their customers are complaining.~~The company responds to all complaints by asking complainants to provide copies of the cards along with PIN numbers so they can investigate the allegations by issuing refunds or credits or providing explanations for charges or usage.

Complaint Closing Statistics

0 complaints against Total Call International, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Total Call International, Inc. complaints