Toyota Motor Credit Corporation complaints

April 1,2024 Mr. Hernandez-Ortega Account #0266461535 This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Mr. Hernandez. First and foremost, TFS would like to thank Mr. Hernandez for bringing his concerns to our attention. Please know that TFS makes every attempt to positively respond to all our customers; however, we are required to report all information accurately to the Consumer Reporting Agencies (CRAs) based on a customer's payment history. Unfortunately, we are unable to accommodate Mr. Hernandez request to remove any negative information reporting on their tradeline as we are required to report accurate information to the CRAs. TFS strives for excellence in customer satisfaction, and we sincerely appreciate Juan Hernandez for bringing this matter to TFS's attention. If Mr. Hernandez should have any further questions, he may contact our Customer Service Center at 1-800-874-8822, Monday through Friday. We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.

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April 8, 2024 Mr. HERNANDEZ-ORTEGA Account # 0266461535 This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Mr. Hernandez. First and foremost, TFS would like to thank Mr. Hernandez for bringing his concerns to our attention. Please know that TFS makes every attempt to positively respond to all of our customers; however, we are required to report all information accurately to the Consumer Reporting Agencies (CRAs) based on a customer's payment history. Unfortunately, we are unable to accommodate Mr. Hernande request to remove any negative information from their tradeline as we are required to report accurate information to the CRAs. Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Mr. Hernandez for bringing this matter to TFS's attention. If the Mr. Williams should have any further questions, he may contact our Customer Service Center at 1-800-874-8822, Monday through Friday. We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.

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February 16, 2024 Contact Name: Ms. O'Neil Account Number: 0276828830 The Executive Office of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding the repossession of the above referenced vehicle. Our records reflect that on September 28, 2019, Ms. O'Neil entered into a retail installment sale contract for their 2010 Toyota Rav 4, with 60 payments of $267.16 due on the 12th of each month. Our records reflect that prior to the repossession of Ms. O'Neil's vehicle on January 17, 2024, TFS attempted to contact them several times by phone at the phone number on file, with no response, to discuss the status of their account. Furthermore, on October 31, 2023, we mailed Ms. O'Neil a cure notice, which informed them that their account was past due and required their immediate attention to prevent any repossession efforts. TFS did not receive Ms. O'Neil's payment for the months of September, October, and November 2023. As a result, Ms. O'Neil's vehicle was approved for repossession. Pursuant to the retail contract Ms. O'Neil signed for the referenced vehicle, if a customer should default on payments, we may take possession of the vehicle as permitted by law and require our customer to pay the amounts set forth in the contract. Therefore, we respectfully decline Ms. O'Neil's request for additional time to pay the fees associated with the lawful repossession, as their legal sale date passed on February 3, 2024. We have sent Ms. O'Neil's contract and rights letter under separate cover due to Business Consumer Alliance system limitations. TFS respectfully requests they contact redemptions at (866) 364-8758 with any questions in regard to the rights letter. TFS makes every attempt to positively respond to all of our customers; however, we are required by federal law to report all information accurately to the CRAs based on Ms. O'Neil's payment history. As a result, we are unable to accommodate their request to remove the valid adverse credit markers. It is our understanding that Ms. O'Neil may have the option to add a 100-word consumer statement to their credit profile explaining the circumstances that caused this occurrence. They may contact the following agencies to learn more about this option: Equifax: PO Box 740256, Atlanta, GA 30374 (800) 685-1111 TransUnion: PO Box 2000, Chester, PA 19022 (800) 888-4213 Experian: PO Box 2104, Allen, TX 75013 (888) 397-3742 Innovis: PO Box 1538, Columbus, OH 43216; (800) 540-2505 We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably. Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at (800) 874-8822. We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BCA safeguards our response or the PII in our response after submission. Toyota Financial Services is a service mark of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

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