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Toyota Motor Credit Corporation complaints

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6565 Headquarters Drive
Plano, TX 75024 | Get Directions

(800) 874-7050

http://www.toyota.com

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Total Amount in Dispute:
$29,682.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Most complainants allege billing problems or credit related disputes in connection with their automobile finance contract. Some customers complain their payments are not credited to their accounts or are applied to another customer's account in error. Other complainants allege unfair reposessions unethical collection tactics such as daily calls or that the company reports incorrect information to credit reporting agencies. A few customers complain that the company fails to provide pink slips or evidence of clear title when payments are completed. ~~The company responds to most complaints by generally denying most requests for resolution proposed by the complainant. In a few cases credits or adjustments are made. Complaints regarding mis-applied payments are usually addressed by requests for the customer to provide proof of all past payments. Some complainants claim they previously supplied the payment history documentation; however the problem was not resolved.

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Complaint Closing Statistics

11 complaints against Toyota Motor Credit Corporation closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
6 Agreed to make an adjustment
0 Refusing to make an adjustment
5 Refuse to adjust, relying on terms of agreement
0 Unanswered

11 complaints against Toyota Motor Credit Corporation

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5/24/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: Amount Settled: $0.00

Customer Complaint

5/5/2026

Consumer alleges your company is not providing the proper paperwork to get her tags for her vehicle. Consumer has been trying to get a letter from your company showing the lien is satisfied in order to get her tags. She has sent the paperwork over certified mail however when she calls to check status she is told there is no record of it. She is now having to send the information again and her tags are already expired. Consumer wants your company to move forward with the process sending the lien release notice so she can put the vehicle in her name and get the tags on her vehicle. Resolution Sought Consumer wants your company to move forward with the process sending the lien release notice so she can put the vehicle in her name and get the tags on her vehicle.

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Company Response

5/11/2026

May 11, 2026 BCA Case: 99043331 Re: Lien Release The Executive Office of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding a Lien Release. At TFS, we deeply value clarity and transparency. Our priority is to provide Ms Horta with peace of mind by ensuring they have a clear understanding of all requirements and next steps. As a financial institution, TFS is required to operate in strict accordance with all federal and state legislation regarding customer privacy and account authorization. On May 5, 2026, TFS received a fax from Ms Horta with a copy of Mr Horta's death certificate and a request for a Lien Release. TFS extends our sincere condolences on the passing of Mr Horta. We understand this can be a difficult time. However, TFS did not receive a copy of probate documents or estate documents reflecting that Ms Horta is authorized to transfer ownership into their name. On May 11, 2026, TFS called Ms Horta to follow up regarding this matter. TFS confirmed that Ms Horta does not have probate documentation or estate documents which would authorize them to receive a Lien Release. As an alternative, TFS is sending an Affidavit to Ms Horta to complete with a notary and return to TFS for authorization purposes. Once the notarized Affidavit is received returned to TFS, a Lien Release will be mailed to Ms Horta via FedEx overnight delivery. Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at (800) 874-8822. We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BCA safeguards our response or the PII in our response after submission. Toyota Financial Services is a service mark of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

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8/28/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,344.66 Amount Settled: $0.00

Customer Complaint

8/7/2025

On April 17th 2025 I paid a bill that I was told that I need not pay according to a representative from Toyota. My name was sent to collections as a result. Toyota claimed that they never received my check. On May 30th 2025, I paid a Toyota representative via debit card $1,344.66 in order to get out of collections. I proved to Toyota that I paid bill twice and asked for a refund of $1,344.66. When I call Toyota, I get the run around. I have waited several months for a refund. No one can tell me if or when I will get a refund. I would like assistance in getting a refund. Thank you in advance for your help in this matter! Please note: account number is 0066969933. Resolution Sought Refund my payment of $1,344.66 , and remove any negative information from my credit file.

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Company Response

8/15/2025

August 15, 2025 Contact Name: Mr. Newby Account Number: xxxxxx9933 The Executive Office of Lexus Financial Services (LFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and LFS regarding a refund request in the amount of $1344.66, due to duplicate payment. After thorough review of the account, LFS has no record of a duplicate payment. LFS has requested documentation as evidence that a duplicate payment was made. However, as of the date of this letter, no documentation has been received. To investigate the payment in question, a copy of the detailed transaction report (also known as a Merchant Report) can be faxed to LFS at 319-221-2262 or 319-221-6979. Alternatively, the report can be mailed to Lexus Financial Services Attn: Missapplied Payment, PO Box 22171, Tempe, AZ 85285. The report must include a trace number for review. Bank statements are not an acceptable form of proof a payment was applied. Once this documentation is received, LFS will research the status of the payment and make any necessary adjustments. Please note, LFS can neither confirm nor deny if a duplicate payment was made to Radius Global Solutions (RGS). LFS received a copy of a check from Mr. Newby, made out to Radius Global Solutions LLC, in the amount of $1344.66, dated April 17, 2025. If a duplicate payment was made to RGS, we recommend contacting RGS directly to resolve. Please know Lexus Financial Services strives for excellence in our customer satisfaction. If there are any additional questions regarding this concern, please contact us at (800) 874-7050. We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BCA safeguards our response or the PII in our response after submission. Lexus Financial Services is a service mark of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.

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Customer Rebuttal

8/19/2025

I am still waiting on a refund from Toyota. No one seems to know what is going on with my refund.

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Company Final Response

8/27/2025

August 27, 2025 BCA Case: 99038270 Contact Name: Thomas Newby Account Number: xxxxxx9933 The Executive Office of Lexus Financial Services (LFS) is in receipt of the rebuttal filed against Toyota Motor Credit Corporation (TMCC) and LFS regarding a refund request in the amount of $1344.66, due to a duplicate payment. The merchant correspondence we received via fax on August 19, 2025, indicates the payment was made to Alltran. Since the payment was not made to LFS, our position remains the same. We recommend contacting Alltran directly to resolve this matter. Please know Lexus Financial Services strives for excellence in our customer satisfaction. If there are any additional questions regarding this concern, please contact us at (800) 874-7050. We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BCA safeguards our response or the PII in our response after submission. Lexus Financial Services is a service mark of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toy

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