Total Amount in Dispute:
$33,491.00
Total Amount Settled:
$0.00
Complaint Experience
100%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Most complainants allege billing problems or credit related disputes in connection with their automobile finance contract. Some customers complain their payments are not credited to their accounts or are applied to another customer's account in error. Other complainants allege unfair reposessions unethical collection tactics such as daily calls or that the company reports incorrect information to credit reporting agencies. A few customers complain that the company fails to provide pink slips or evidence of clear title when payments are completed. ~~The company responds to most complaints by generally denying most requests for resolution proposed by the complainant. In a few cases credits or adjustments are made. Complaints regarding mis-applied payments are usually addressed by requests for the customer to provide proof of all past payments. Some complainants claim they previously supplied the payment history documentation; however the problem was not resolved.
Read More
Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.
File Complaint