Find a reputable business?

Complaints and Resolutions

Toyota of Anaheim complaints

Read Complaints File Complaint View Full Report

1331 North Euclid Street
Anaheim, CA 92801 | Get Directions

(714) 879-6300

https://www.toyotaofanaheim.co...

Monday-Friday: 8:30 AM-10:00 PM
Saturday: 9:00 AM-10:00 PM
Sunday: 10:00 AM-8:00 PM

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$524.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Toyota of Anaheim closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Toyota of Anaheim

Sort by

11/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $524.00 Amount Settled: $0.00

Customer Complaint

10/22/2025

Urgent Complaint :initial quote $90.40 vs final bill $543.13, deceptive bait-and-switch pricing. I visited Toyota of Anaheim today for a routine service. service advisor sent me a written quote for "Brake Job - Front (Replace Pads and Rotors)" showing $90.40. I accepted this quote and authorized front-axle work only. When I collected the vehicle the invoice had ballooned to $543.13. The bill silently included four-wheel brake service, parts and labor I never requested, and no one disclosed the added cost before work began. When I asked for an explanation the staff simply said "that's the way it is" and insisted I pay the full amount. California B&P Code §9884.7 requires written authorization for any work exceeding the original estimate. Charging for four brakes while quoting one axle is a clear bait-and-switch practice under §17200. I immediately requested my old parts and have retained the original quote, final invoice, and photos of the removed components. I demand: 1. A refund of the difference between the quoted front-axle price and the unauthorized four-axle charge. 2. A written breakdown validating every line item. 3. Assurance that this misleading quotation process is corrected. Resolution Sought A refund of the difference between the quoted front-axle price and the unauthorized four-axle charge.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile