Toyota of Anaheim

BE CAREFUL TAKING YOUR HERE - YOU MAY LEAVE WITH MORE REPAIRS TO BE DONE

I am not looking for a call back, but felt it was necessary to vent out my opinion about the service received. Since I know your service department will not accept any blame, I will simply be exercising my right to inform the public about my recent experience and to think twice before visiting or getting similar service done. The below description is what I will be sharing: DO NOT GO HERE. I went in for free Extended Warranty service on engine, and left with a $1000 quote for damage they likely caused. They are not trustworthy, and only offer that "customer service" smile in greeting incoming business with potential for more repairs/quotes. Brought in my Toyota Rav-4 for extended warranty service (Oil Consumption problem) that required service (covered by Toyota) on the Engine (lifting it, etc). Prior to turning it over for 4 days, car was running smoothly (no noise) and simply did not pass Toyota oil consumption test. I pick up the car 4 days later, and the engine is clearly vibrating more than before, and revving a bit louder. I tell the service guy (Youbert) this problem, and he recommends giving it a couple days since I may have got accustomed to a new rental car. I do that, and it still makes noise. He suggests to bring it for a look because every once in a while its the drive shaft balancer he says. They take it for 2 1/2 days, and Manager tells me passed all inspections no problems. Pick it, still same vibration. 2 days later vibration when driving at 0-30 miles, and now I pick up a clear noise at times when switching to reverse and drive. Turn it in after 5 days. Now they tell me that the Engine mounts has coincidentally worn down requiring replacement. They of course accept no blame, as if there may not be a relationship to the added stress they may have placed on the mounts after lifting it (and reinstalling it) TWO times over a 6 day period. I recommend that if you have to take your Toyota for engine problems and/or service (Toyota mandated), make sure Service department assesses the condition of the mounts BEFORE service and after service so that they don't shift the blame on natural wear and tear. No doubt my mounts were not new, but I am certain the service they executed caused the ultimate damage here for which they are quoting me $1000 to repair.

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