Complaints for Tracy Jones/Healthcare Prossessing in Gardena, CA

1642 West 146th Street Suite 6
Gardena, CA 90247 | Get Directions

(323) 732-4277

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges after beginning the medical billing training, his computer went down. After the computer was fixed, the customer found out the company had deleted his user ID and password so he could no longer gain access to their website to continue the training. Another complainant alleges she cancelled the order 30 minutes after it was placed, but the company still charged her credit card the $219 kit fee. One consumer reported to the Bureau that he agreed to a settlement from the company. One complaint remains unanswered.

Complaint Closing Statistics

0 complaints against Tracy Jones/Healthcare Prossessing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Tracy Jones/Healthcare Prossessing complaints