Complaints for TriGem America Corporation in Foothill Ranch, CA

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Foothill Ranch, CA 92610 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of delivery and refund related problems. Some customers complain that laptop computers purchased from the company are received defective or in damaged condition. Some customers complain replacements are not received after returning defective laptops. Other complainants report that laptops and computer components are returned two and three times, and still are not properly repaired. Most complainants claim they encounter difficulty contacting the company; calls are not returned, and e-mails are not responded to. The company responds in some cases by making exchanges, or issuing refunds. Some complaints remain unresolved, meaning the customers are not satisfied with the company's response. Most complaints are unanswered.

Complaint Closing Statistics

0 complaints against TriGem America Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

TriGem America Corporation complaints