TriGem America Corporation ratings, reviews and complaints - Computer Dealers Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of delivery and refund related problems. Some customers complain that laptop computers purchased from the company are received defective or in damaged condition. Some customers complain replacements are not received after returning defective laptops. Other complainants report that laptops and computer components are returned two and three times, and still are not properly repaired. Most complainants claim they encounter difficulty contacting the company; calls are not returned, and e-mails are not responded to. The company responds in some cases by making exchanges, or issuing refunds. Some complaints remain unresolved, meaning the customers are not satisfied with the company's response. Most complaints are unanswered.

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Complaint Closing Statistics

0 complaints against TriGem America Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is under review

Primary Contact:	Heidi Chang
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We advise careful evaluation of the company's technical assistance, servicing, and refund and exchange policies prior to ordering products. Complaints against this type of company generally allege problems obtaining technical support, and difficulty understanding warranty terms. Purchasers ship computers back at their own cost and often bear the burden of time lost without a computer. The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

K D S Computer

RMA Center

T G A

TGA

Websites:
There are no additional web sites.

Contacts:

Thuh Do (Customer Service Manager)

Du Shen

M Hong (President)

Addresses:

22822 Empressa, Rancho Santa Margari, CA, 92688

Reputation Report

TriGem America Corporation

Complaints and Resolutions

Other Information