Complaints for Trinity Golf, Inc. in Tustin, CA

14712 Bentley Circle
Tustin, CA 92780 | Get Directions

(888) 414-4343

http://www.trinitygolf.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege failing to receive credits or return authorization numbers after the company's trial period. In some cases the company issued return authorization numbers, but did not issue credits for the returned clubs. Other customers related that they were dissatisfied with the performance of the clubs. The company responds to most complaints by issuing call tags for pick up or by issuing credits. The company responded to most complaints by issuing refunds. They did not though, offer any explaination for not performing as promised in the first place. A few complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Trinity Golf, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Trinity Golf, Inc. complaints