Trinity Golf, Inc. ratings, reviews and complaints - Telemarketing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege failing to receive credits or return authorization numbers after the company's trial period. In some cases the company issued return authorization numbers, but did not issue credits for the returned clubs. Other customers related that they were dissatisfied with the performance of the clubs. The company responds to most complaints by issuing call tags for pick up or by issuing credits. The company responded to most complaints by issuing refunds. They did not though, offer any explaination for not performing as promised in the first place. A few complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Trinity Golf, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling golf clubs on a trial period.

Primary Contact:	Bob Thorne (Contact)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company sells golf clubs through television infomercials and on their website. The company offers a 30 day money back guarantee. The guarantee provides that the golf clubs can be returned for a full refund, less shipping and handling charges, if the buyer is not satisfied. We caution against giving credit card information for the privilege of testing golf clubs. The credit card should only be given if, at the conclusion of the test, the consumer wants to purchase the club, or clubs. In our experience, companies of this type are not interested in test results, but instead, uses the test to deceive people into purchasing their golf clubs. By law, consumers have 60 days from the billing date to dispute the charge with the credit card company. Visa has a 120 day period. After the 60-day period, a charge cannot be reversed unless the seller consents. If the order is cancelled, we suggest that the product be returned in sufficient time to permit a credit card dispute to be filed.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Golf Coast, Inc.

Websites:
There are no additional web sites.

Contacts:

Michael DeBenon

Robert Grant (Customer Service Manager)

Chris Chisholm (Senior Vice President)

Shawn Dean (President)

Addresses:

P.O. Box 471, Burbank, CA, 91503-0471

10661 Ellis Avenue, L, Fountain Valley, CA, 92708

12631 East Imperial Highway Suite B202, Santa Fe Springs, CA, 90670

Reputation Report

Trinity Golf, Inc.

Complaints and Resolutions

Other Information