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TTI Floor Care North America complaints

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8405 IBM Drive
Charlotte, NC 28262 | Get Directions

(800) 321-1134

http://ttifloorcare.com

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Total Amount in Dispute:
$685.00

Total Amount Settled:
$0.00

Complaint Experience

80%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

5 complaints against TTI Floor Care North America closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

5 complaints against TTI Floor Care North America

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5/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $174.89 Amount Settled: $0.00

Customer Complaint

4/18/2024

I purchased a Hoover FloorMate machine through hoover.com. When it arrived, I wanted to use it right away. This was a replacement for one that I inherited from my parents that broke a few months ago. I filled the machine and it immediately began leaking water. I tried for 45 minutes tying different positions trying to readjust, gaskets, etc. Water continues to leak out. I was standing in water with the machine running and I don't want to become electrocuted the machine. I packed it up. I contacted Hoover. They are willing to take the machine back to ship it and I'm not going to so therefore, I am out $174.89 . Originally, I wanted them to provide me with a replacement. I am no longer willing to do business with Hoover as a result of this. I have been emailing them and getting no responses for two weeks. My last email included their own policy where they say they will provide a shipping label through email. I have purchased two reproducts for 40 years. Their business and product quality has gone downhill. Can you please help? Resolution Sought I would like them to send me a return label so that I can return the machine and I would like a full refund for my $174.89 and I will find a new product to purchase elsewhere. I would give them ZERO STARS IF I COULD!

2/1/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

1/2/2024

I purchased a hoover power dash pet carpet cleaner machine off of Amazon back in March of 2023 after a month of using the machine it stop working and will not power on. I have been trying to contact customer service at hoover to address my complaint and every single day no matter what time of the day it is I get a record message stating to call back during normal business hours 9 am to 3 pm Eastern time never giving me a option to speak to anyone. I will never recommend hoover to anyone else. I want my money back or my machine replaced. Resolution Sought I would like to have the machine replaced for one that works if not I want my money back.

Company Response

1/3/2024

An email has been sent to the customer so we can get the issue resolved. A warranty claim can be filed once the customer provides a receipt and the required information that has been requested.

Customer Rebuttal

1/10/2024

Would my bank statement work as a receipt because I purchased the machine off of amazon

Company Final Response

1/31/2024

Company states; The customer was contact via phone on 01/24/2024 and we have reached an agreement. She was notified that a receipt is required in order to complete a warranty claim. The customer has been advised to reach out to Amazon to see if they can provide a receipt for her. If she can get a copy of the receipt and send to us via email, then we can file a warranty claim for a replacement. If she cannot get a copy of the receipt then we will accept a copy of her bank statement and will send her a one time courtesy replacement but it will not have a warranty. The customer understands these terms and once I have the proper documents sent back from her I will proceed with the next steps in getting a replacement unit sent to her. I have expressed my sincere apologies for any inconvenience this has caused her. Thank you, Customer Experience Advocate

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