Complaints for TV Authority Corp. in Santa Monica, CA

408 Broadway
Santa Monica, CA 90401 | Get Directions

(310) 899-9505

http://www.tvauthority.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most recent complainants allege excessive delays with delivey of ordered products, or the company fails to deliver at all. Most customers also complain they experience difficulty contacting the company to inquire on delivery status of their order, or to request a refund. Many complainants allege they are billed two and three times for the same merchandise, and still never receive anything. Customers complain that hold time for speaking to a live person is well over one hour, e-mails are not responded to, voice mail boxes are always full, and messages cannot be left. Some earlier complainants who did actually receive their merchandise, report items were shipped without warranty papers, or in some cases delivered damaged or incomplete. They also experienced excessive delays with deliveries.

The company responded to some of the earlier complaints by agreeing to issue refunds or provide missing paperwork. Some complainants contend that the company failed to follow through on settlement offers, and they received nothing.

Complaint Closing Statistics

0 complaints against TV Authority Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

TV Authority Corp. complaints