TV Authority Corp. ratings, reviews and complaints - Home Theatre Systems

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most recent complainants allege excessive delays with delivey of ordered products, or the company fails to deliver at all. Most customers also complain they experience difficulty contacting the company to inquire on delivery status of their order, or to request a refund. Many complainants allege they are billed two and three times for the same merchandise, and still never receive anything. Customers complain that hold time for speaking to a live person is well over one hour, e-mails are not responded to, voice mail boxes are always full, and messages cannot be left. Some earlier complainants who did actually receive their merchandise, report items were shipped without warranty papers, or in some cases delivered damaged or incomplete. They also experienced excessive delays with deliveries.

The company responded to some of the earlier complaints by agreeing to issue refunds or provide missing paperwork. Some complainants contend that the company failed to follow through on settlement offers, and they received nothing.

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Complaint Closing Statistics

0 complaints against TV Authority Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing sales of digital tv, plasma tv and home theater equipment.

Primary Contact:	Neil Kusens (President)
Business Started:	5/1/2001
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Merchants who violate the Rule can be sued by the FTC for injunctive relief, monetary civil penalties of up to $11,000 per violation (any time during the five years preceding the filing of the complaint), and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved, the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws.

Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized, inaccurate, or fraudulent charge. If you have paid this company by credit card, and have not received your delivery, we suggest you contact your credit card issuer and ask what you must do to dispute the charge. Always review your monthly statement carefully. If you discover a charge which is unfamiliar, investigate and dispute the amount with your card issuer as soon as possible to protect yourself from paying unauthorized charges.

Other Considerations

This company has filed Chapter 7 bankruptcy. Under federal bankruptcy laws, Chapter 7 allows for liquidation of assets. For |information about filing a claim as a creditor, contact the clerk of the bankruptcy court.

The company contacted the Bureau on May 2, 2007, to state that they are in the process of closing the business and will most likely be filing bankruptcy in the near future. The company further states consumer complaints filed with the Better Business Bureau will not be answered.

As of our last verification, on July 31, 2007, this company's website was still opational , and displayed a new address and phone numbers. The new phone number, 310-587-2159 , was also verified as disconnected or no longer in service.

Industry Resources

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Additional Info

DBAs:

tvauthority.com

T V Authority

Websites:
There are no additional web sites.

Contacts:

Hugh Mahoney (Customer Service Manager)

Addresses:

410 C Broadway, Santa Monica, CA, 90401

Reputation Report

TV Authority Corp.

Complaints and Resolutions

Other Information