U-Haul International, Inc. reviews

Rented truck they estimated mileage, way off. Said refund coming. Never came. Spent hours on phone one day a corporate person answered phone sent me to corporate office transfer. Never connected. I have never had this problem before. Checked website on uhaul, obviously awful, and crooked. Judging what has been done by you isn't working. They should Pay $500 per complaint it would stop.

Very disappointed in the service.

I made a reservation to get a uhaul on Saturday, April 24th, reservation number 25653109, when I went to pick it up, they did not have it. They could not provide one at that time, because they had given the truck to someone else, although I made a reservation. I called the pick up site that was on the reservation and the gentleman picked up the phone and when I asked regarding reservations, he said you need to call uhaul and hung up and then ignored all phone calls. Uhaul states that they are about promising customer service, but this is terrible customer service and I would suggest no one ever use them in the future. I am to be out of my rental today, made the reservation well in advance, called the day before to confirm the reservation and they cannot stand by their 'promise' to customer service. The reps are rude and unhelpful and when I call the corporate number I am on hold indefinitely with no resolution. I would suggest spending the little bit of extra funds and go through a more refutable company who will protect their customers and handle business in a more professional manner. Very disappointed in the service.