Complaints for U S R A, Inc. in Laguna Hills, CA

25251 Paseo De Alicia Suite 200
Laguna Hills, CA 92653 | Get Directions

(949) 380-8190

http://www.usra.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to achieve the reduction in utility bills and savings and is not refunding the retainer according to their guarantee. Other customers claim calls and faxes are not answered. In some cases, customers complain that the recommended savings and drop in usage were a result of operational changes and downsizing, or that they did not see any reductions in unit costs. The company responds to most complaints by stating an audit is being conducted without addressing the allegations contained in the complaints. In some cases, the company denied refunds claiming savings were achieved, or the client failed to use their recommendations. In other cases, refunds were provided. In a few cases, the company claims the customer failed to provide copies of their utility bills to complete services. Some customers disputed the response claiming that the audit has been going on for months and no return calls are made. In one case, the refund promised was not delivered.

Complaint Closing Statistics

0 complaints against U S R A, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

U S R A, Inc. complaints